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The Consumer Market Monitor Q3 2017

Posted By The Marketing Institute & UCD Michael Smurfit Graduate Business School, Monday 13 November 2017
Updated: Friday 10 November 2017

Sales of household goods soaring, despite housing shortage 

Disposable income up by 5.6% for the first half of 2017

- Continued growth in consumer spending expected, with 2.8% forecast for 2017

- The drop in the value of sterling due to Brexit enhancing buying power

- Consumer confidence significantly higher than in the UK and the rest of Europe

 

Dublin, November 13, 2017: Despite the current housing crisis, spending on household goods is up by 12.7% this year, making it the highest growth sector of retailing in 2017. Spending on household goods has been growing significantly for the last four years, and forecasts predict that 2017 may even surpass the performance achieved in 2016.

These are some of the findings of the latest Consumer Market Monitor (CMM), published today by the Marketing Institute of Ireland and UCD Michael Smurfit Graduate Business School. Data from the Q3 2017 Monitor indicate that Irish consumers are spending on many types of goods and services, but especially on household goods.

“The signs are positive for continuing growth with indicators such as population, employment, and rising incomes. The drop in the value of sterling is another significant factor enhancing buying power. The strength of demand is most evident in the housing market where mortgage approvals increased by 41% in Q1, and the number of homes purchased was up by 8%, despite a shortage of supply. All types of household goods are all growing very strongly,” according to Professor Mary Lambkin, author of the report.   

 

“The continuing growth in employment is leading to a substantial increase in the amount of disposable income circulating in the economy. In fact, disposable income reached €95 billion in 2016, not far off the 2007 peak of €102 billion. The growing population coupled with the increase in employment and rising income are driving a strong increase in disposable income, which is positive for Irish marketers,” said Tom Trainor, Chief Executive of the Marketing Institute of Ireland.

 

Household Equipment

Sales of household equipment have been growing rapidly since 2014, and have been the highest growth sector of retail for several years. The volume of retail sales, which represents real growth, has grown rapidly since 2014, and is now well ahead of the last peak in 2007.

In contrast, the value of sales is still 27% below the peak level, suggesting that prices are still significantly lower than they were in the last boom. 

Some of this pick up is driven by new homes, with purchasers having to equip them from scratch. The lowest point was in 2013 when only 8,300 new homes were connected, but this has increased each year since, with 14,932 new homes connected in 2016, all of which would have required equipment and furnishings. Based on information to the end of September, it is expected that the number for this year will be about 15,450 in total, which is only a 3% increase on last year.

 

The Home Renovation Incentive

The Home Renovation Incentive (HRI) scheme has also stimulated a lot of spending on household goods, as well as being a considerable support for the building trades and related retail sectors.  There have been 101,232 projects completed under this scheme since its introduction in October 2013, with a gross spending value of €1.6 billion. 10,655 building contractors have been involved in these projects and, given a multiplier of 2-3 for the number of trades contributing to these projects, that may have supported as many as 30,000 jobs.

 

Types Of Household Equipment

Household equipment is the sum of three categories of household goods: furniture and lighting; hardware, paints and glass; and electrical goods. While all three categories are now experiencing growth, the level of growth has varied considerably. Electrical goods recovered fastest from the recession and are now 42% higher in volume than at the last peak in 2007. Despite being slower to recover, furniture and lighting comes next is now growing at the fastest rate, up 16% for the year to the end of September, slightly above the last peak.

The weakest category, relatively speaking, is hardware, paints and glass. This category’s close tie to construction explains why it has been slowest to recover. However, it has picked up noticeably this year, up by 9% in volume terms for the year to the end of September.

 

Housing Shortage

Unlike the retail sector, the property sector continues to face unprecedented shortages, with housing demand of at least 30,000 units per annum currently. Although the evidence suggests that construction activity is picking up, it will be a number of years until supply catches up. A range of indicators, planning permissions, commencements and the Construction Purchasing Managers Index, point to a rapidly expanding sector, albeit off a low base.

The number of residential property sales is also picking up, despite the tight supply. 33,096 sales have been recorded up to the end of September, up 10%, signalling a total of 50,000 for the full year.

Every house purchase, whether new or second hand, provokes some spending on household goods, everything from paint and paper, to furniture and fittings. Lending for house purchase, and top-up loans for home renovations is also growing fast. Mortgage approvals for home purchase were up by 34% in the first nine months of 2017, for a total of 24,102, and top-up mortgages were up by 52% suggesting more spending under the home renovation scheme.

Despite the housing supply crisis we continue to face, the market for household goods looks to be in for a positive future.

 

read report

 

 

    

About the Author

 

Mary Lambkin

Mary Lambkin, is Professor of Marketing in the UCD School of Business where she teaches courses to undergraduate and postgraduate students and is involved in a range of research projects under the general heading of marketing strategy.  She has written extensively on this subject in academic journals, and also writes commentaries on marketing topics of contemporary interest for professional publications. She has served as Head of the Marketing Group, as Dean of the UCD Business School and as a member of the Governing Authority of the university at various times, and also holds a number of positions in companies and professional organisations outside the university.

 

 

About The Marketing Institute of Ireland

 

The Marketing Institute is the professional body for Ireland's marketing people. It exists “to enable marketers to build great brands and great careers”. It does this by sharing best practice, insights and expert content, building the community of marketers, and aiding marketers in career progression. The three themes of content, community and career underpin all Institute activities. The Marketing Institute also owns and operates the All Ireland Marketing Awards, the CMO Summit, and DMX Dublin, Ireland's largest marketing conference.

 

About UCD Michael Smurfit Graduate Business School

 

University College Dublin became one of the first universities in Europe to offer the degree of Master of Business Administration (MBA), starting in 1964.  In 1991, the graduate business school opened its own campus in Blackrock, County Dublin.  With over 100 faculty members, 1,400 students and 70,000 alumni worldwide, UCD Smurfit School is one of a small number of business schools worldwide to hold triple international accreditation (US - AACSB, European - EQUIS and UK – AMBA). The school’s programmes have been consistently ranked among the leading European business schools by the Economist and Financial Times, since 2000.

 

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The first Christmas ads of 2017 are out!

Posted By The Marketing Institute, Tuesday 7 November 2017

With Halloween just behind us, brands aren't wasting any time and Christmas ads have started popping up all over TV and the Internet. Christmas is the most anticipated time of the year for advertisers and consumers alike and creativity is at its best. Here's a look at the first batch of Christmas ads for 2017!

 

Vodafone - Christmas Love Story


Actor Martin Freeman is the lead in Vodafone’s series of short films distributed on TV, digital and social media. The ads follow Martin’s character as his Christmas love story unfolds, made possible by Vodafone’s products and services.

 

Aldi - Kevin The Carrot 2017


Following last year’s success Aldi’s Kevin the Carrot is back. This time he is chasing love on a train, nod at the “Murder on the Orient Express” film which was just released (and that explains the dead gingerbread man!).

 

M&S - Paddington & The Christmas Visitor #LoveTheBear


Also tied in to a film release is M&S’ feel-good campaign featuring Paddington the bear who unknowingly saves Christmas. The integrated campaign includes TV ads, gifs for social media, a hashtag #LoveTheBear and bespoke content.

 

Asda – Best Christmas Ever


Asda’s “Charlie and the Chocolate Factory” inspired ad follows a young girld and her grandfather into the “Imaginarium”, a magical world where Asda employees are absorbed in the preparation of this year’s Christmas food.

 

Toys 'R' Us - Geoffrey the Part Time Reindeer


Toys 'R' Us take the animation path this year with this light-hearted short film. It features brand ambassador Geoffrey the Giraffe, who steps up when Santa’s reindeers get distracted by the many toys in store.

 

Lidl - Every Lidl Thing For Christmas


Lidl released not one but three TV ads for this Christmas. The Cavalier Carvers, the Mince Pies Mavericks and the Double Dipper celebrate the characters that we – knowingly or not - become at Christmas time.

 

John Lewis – Under the Bed?

As for the much-awaited John Lewis Christmas ad, Internet users have been speculating about a mysterious tweet that appeared on Monday…

#UnderTheBed

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Vizeum Connection Points: October Industry Updates

Posted By Vizeum, Tuesday 7 November 2017

Vizeum Industry Updates

OOH

The OOH market grew once again in Q3 and in the full year to date it is 2% ahead of the same period in 2016. This is after a very challenging Q2.

 

Instagram

Instagram have announced that you can now run lead generation ads through Instagram Stories.

 

Twitter

Twitter have launched a new video website card product- which when you click to watch the video it will open in a new view with the website content loaded below it, similar to Facebook’s video offering.

 

Facebook

Facebook launched a new feature, 3D Posts, which allow users to post 3D objects directly to their news feeds. This is an effort to push its Oculus headsets.

 

Content

Irish-owned independent publisher Zahra Publishing has merged with Eumom, an Irish parenting community website working in digital, press and social spaces.

 

Snapchat

Snapchat will start adding relevant partner content via ‘context cards’ to stories – using partners like TripAdvisor, Uber, Lyft and more, which can connect you to local services.

 

Google

From Thursday this week DoubleClick Bid Manager will only buy a publisher’s inventory from sources identified as authorised sellers through the use of ads.txt on site.

 

Cinema

Star Wars The Last Jedi; released on December 14th, is tipped to be the highest grossing film globally this year in terms of box office admissions.


ABOUT VIZEUM

Vizeum's promise is to drive business value through media for our clients. Established in 2004, Vizeum is structured to take full advantage of the opportunities brought about by the digitization of media. The company manages its client business via a partner structure. This ensures that every client has senior advisors managing their business. These senior points of contact develop integrated strategies across the entire bought, owned and earned media ecosystem. We then have the specialist skills in house to deliver that strategy in the most efficient and cost effective manner.

Vizeum sponsors The Marketing Institute's Marketing Breakfast series.

www.vizeum.ie

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A Day in the Life of... Caroline Donnellan, Head of Marketing, Insights and Propositions at KBC Bank

Posted By The Marketing Institute, Wednesday 1 November 2017
Updated: Tuesday 31 October 2017

caroline donnellan kbc bank

The Marketing Institute: What does a Head of Marketing, Insights and Propositions do? 

Caroline Donnellan: KBC Bank Ireland is still a relatively new player in the Irish retail banking market, so a crucial part of my role in marketing is driving brand awareness of the bank. As a challenger bank, I need to ensure that our brand stands out in consumers’ minds and I am always pushing the boundaries and looking at new ways of doing things.

My core responsibility is driving KBC's marketing campaigns and propositions accross our different product lines from current accounts to mortgages. In order to do this successfully, I am constantly keeping ahead of customer insights and ensuring that my team and I are listening to consumers’ needs.

 

MII: What were your key career moves to get to your current role?

C.D: After studying Marketing Management in college, I started my career in the banking sector. I now have over fifteen years’ experience across the banking industry. Before joining KBC I spent over 10 years in marketing for another retail bank.

I joined KBC five years ago at a critical time as the bank was transforming into a full-service retail bank. My previous background in retail banking was a great asset in helping to drive forward our marketing plans and help build KBC's brand at a difficult time in the banking industry in Ireland. 

So far in my marketing career—I have held a number of roles across marketing and communications. Working across different aspects within the KBC marketing department has provided me with valuable experience in building brands, managing the bank’s reputation and growing consideration for the brand and our diverse range of financial products, all of which are key to my current role.

Before joining KBC, in a previous role I was responsible for implementing a new customer engagement programme. This gave me a real appreciation of the importance of customer experience and always having the customer voice in the room—a valuable lesson that is now key in driving our business at KBC.

 

MII: What is the biggest challenge you face in your role?

C.D: KBC is a challenger brand—at KBC we do banking differently. Challengers displace the norm and as a challenger brand you can find that new ideas get copied very quickly. A key challenge is to recognise when it is time to refresh your identity, spirit and character. For me it is critical that we evolve the brand and proposition for consumers on an on-going basis to ensure that we keep the ‘challenger’ in challenger bank. You need to constantly question, challenge and be different if you want to hold that title of challenger.

Another challenge I have faced over the course of my time marketing the KBC brand is building brand awareness. KBC entered the retail banking sector with limited consumer awareness. It’s been a big challenge to build brand presence in Ireland since we launched as a retail bank back in 2013. We constantly need to work hard to cut through and appeal to consumers. Our new national brand campaign which launched in September does just that. We are already seeing the impact it makes in supporting the business strategy and positioning for KBC. This year we welcomed our 250,000th customer, so despite the challenges it took to get to where we are today, seeing the results is a great validation of the work we do.  

 

MII: What key skills do you need to be effective in your role?

C.D: As I mentioned previously, KBC is a challenger brand in the retail banking sector and because of this we need to think about things differently. The key to this is being agile in our approach. You have to be resilient and 'don't accept no' or 'not possible' as an answer. The other key skills that I believe are needed to be effective in my role are problem solving and having a forward-looking attitude.

 

MII: Describe a typical working day.

C.D: At KBC, no two days are the same. My role is very varied and I love this about the job. I tend to come into the office early and spend some of this time planning for the busy day ahead. I thrive on being busy and planning my day is critical to ensure that I keep ahead of my workload.

A typical day consists of things like meeting my team to go through marketing campaigns and media strategies, shaping and building new customer propositions and working with a wide variety of teams across the bank. I remain very close to different teams across KBC as my role is to support these teams with marketing initiatives. A lot of my role involves working with agencies and thinking differently about how we speak with consumers in order to cut through the industry and continue to drive brand awareness.

At KBC we are constantly listening to what customers want from their bank and I am part of a number of groups internally where we look at customer insights. We just launched our new national brand campaign in September—during that brand launch a lot of my days were spent working with external agencies across advertising, digital, branding and social to ensure that we are getting our message out there to customers and building on KBC's position as a challenger brand.

 

MII: What do you love most about your role?

C.D: My role is constantly fast moving and busy and I love this. The pace and agility at which we move excites me and keeps my role very exciting. I am never working on just one thing and my role touches on a variety of disciplines.

As a challenger brand, we are constantly challenging how things should be done. We are always looking for new ways to engage with consumers through the propositions we build to the way we communicate with them through the media.

I started working in KBC just as we began our journey to launch a retail bank and I have been part of this journey right from the beginning. Being part of something new so early in a brand’s journey and seeing it through to where KBC is today has been a real adventure and seeing the bank's ambition come to life is very rewarding. There also has been a steep learning curve—I am still learning every day which is another reason why I love what I do.

 

MII: Looking ahead, where might your career path lead to next?

C.D: Working for a challenger brand like KBC has been such a steep learning curve so far and I expect this to continue in the coming years. I see my role continuing to change and evolve as KBC continues its push as a challenger brand in the banking industry.

We’re at an exciting time for the KBC brand within Ireland—we have reached a number of milestones so far this year with over 250,000 customers now having joined the bank; we’ve opened an Innovation Hub in Dublin and just launched our 24/7 contact centre and new digital account opening app that allows consumers open a current account and get banking in 5 minutes. We were the first bank in Ireland to launch Apple pay and Android pay and we will also be the first bank in Ireland to offer Fitbit Pay this month. And this is just the start—so there are lots of opportunities ahead for the brand and equally for my career in driving the marketing behind the bank with all the exciting plans we have ahead.

 

MII: To whom do you look for professional inspiration in your role?

C.D: Working for a challenger brand like KBC means it’s important to look outside our sector for inspiration. I look at what technology brands or fintechs are doing. Other challenger brands like Airbnb or Uber for example give me inspiration—the way they have turned the norm for their industry on its head and created a new way of doing things is something that drives my thought process. I also have a great team and internal mentors are always something I have sought in my career. I think it’s critical to have a sounding board and mentors that can guide you and help you when you need independent advice. I myself also feel it’s important to give back to my team and colleagues and try to mentor and support others around me and I'd encourage everyone to seek the advice of a mentor—sometimes mentors that are external to your department or business can offer you insights that challenge the way you think.

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A Day in the Life of... Maressa Mills, Customer Success Manager at Poppulo

Posted By The Marketing Institute, Tuesday 17 October 2017

maressa mills poppulo

The Marketing Institute: What does a Customer Success Manager at Poppulo do? 


M.M:
Supporting our customers in realising their success is key to the role of a Customer Success Manager at Poppulo.  Our customers journey in achieving success is a core component of the role and ensures we are the trusted advisors for our customers within the Internal Communications Industry 

A key part of my role is building a solid partnership with my clients, understanding their challenges and objectives to ensure they achieve their goals through Poppulo. Also mapping out a Customer Success plan for customers from on-board, throughout their partnership with Poppulo. Ultimately it’s being the voice of the customer in Poppulo.

 

MII:  What were your key career moves to get to your current role?


M.M: Graduate of CIT, Honours Degree in Business & Marketing, and Higher Diploma in Public Relations. The good thing about completing a Business & Marketing degree is that it offers great flexibility in what career path you can follow. At the time when I was finishing up my degree there were really good graduate programmes out there. I was lucky enough to get shortlisted on IBEC's Export Orientation Programme, and worked in Waterford Crystal UK for a year on the Corporate Sales team. The qualifications I feel really helped to beef up the CV. I would recommend it to other graduates out there to help make your job application stand out from the crowd!

 

Following that, I worked in Catalyst Marketing Communications in Dublin for 5 years as an Account Manager on the mystery shopping team. I came across the role as I was already signed up as a mystery shopper with the company, completing undercover audits in retail stores in Cork! Very interesting role, which provided me with strong account management skills. It was always the plan to move back home to Cork, hence my reason for leaving. (They always come back!)

 

When the recession kicked in - and marketing & research positions were scarce and on a contract basis I was lucky enough to secure a contract position in Musgrave Retail Partners Ireland, on the Consumer Insights team for 18 months working on well-known Irish brands SuperValu and Centra. To further my skills, and also out of my personal interest in media and events, I went back to college in the evenings to complete a Higher Diploma in Public Relations in CIT and delighted to have secured an honours diploma to add to my qualifications.

 

During this time, I joined the Marketing Institute of Ireland and volunteered for the Cork committee - and my career highlights to follow were all gained from the strong connections made at our monthly events. One which brought me back agency side, working with H & A Marketing & PR as Account Manager across a range of blue chip organisations.
 

...and last but not least my current role as Customer Success Manager at Poppulo for the past three years. This came through an opportunity shared through CIT. My skillset up to then was quite varied but customer relationship management was at the heart of all of my roles leading up to it. Poppulo is genuinely a great place to work with a great team and strong culture, listed as one of Irelands Top 10 Great Places to Work 2017.

 

MII:  What is the biggest challenge you face in your role?

M.M: Fitting everything into 1 day! We have so many great initiatives at Poppulo, outside of the day job. I had the opportunity of being part of an internal team focused on Great Places to Work Ireland for 2 years, and so proud to see Poppulo ranked in the Top 10 Places to Work in Ireland 2017. I'm also part of our Sports & Social team and really enjoy planning our monthly employee events, from monthly Pizza & Beer nights, Baking Bad, Summer BBQ’s, Christmas parties, sporting events..and bringing new ideas to the team.

I’m also proud to be Chair of The Marketing Institute of Ireland's local committee in Cork and recently began my tenure for the new season ahead. As a member of the committee for the past 6 years, I am always trying to master the art of finding more hours in the day! I’m very lucky to have a brilliant committee behind me however who each have amazing and varied skills to support the planning of our events for the year.

 

MII:  What key skills do you need to be effective in your role?

M.M: A relevant degree, IT/Business, Communications, Marketing, 5+ years experience in a customer facing role. Experience in employee engagement, internal communications or corporate communications is a big advantage. Experience delivering solution and service recommendations to meet client business objectives. Technical aptitude and a good understanding of web technologies. Project Management skills and experience of working in a SaaS, B2B environment.

Outside of that, At Poppulo, I know our People Operations team focus strongly on finding the right culture fit, and a person who will naturally fit well within the team. If you are applying for a role here and feel you are right for the position this will naturally come across.

 

MII:  Describe a typical working day.

M.M: My days vary, I am never really dealing with the same thing every day which I enjoy. As the main point of contact for our clients and the organisation my day could comprise of anything from kicking off the onboarding of a new organisiation, from speaking with many of our existing international internal communications organisations, to coordinating Design and Technical services.

As an internal communications software company, there are many facets to the organisation. I collaborate cross functionally, with our Design, Support and Technical Services teams to bring customers on a journey with us and help them on communications projects that they are working on. I love seeing a project through from outset to completion and taking the customer on the journey of success that sets them up and gives them the autonomy to use the tool that best suits their communications needs.

 

MII:  What do you love most about your role?

M.M: Genuinely, it’s the people. Everyone gets on so well together, not only within our individual teams but cross functionally working with Design, Support, Technical Services, Engineering, IT and Finance. Because our People Operations team focus strongly on finding the right fit for the team culturally, I think this can be seen across the company.

 

MII:  Looking ahead, where might your career path lead to next?

M.M: I feel as if I am in the next stage of my career journey at the moment. Although a voluntary position, I am honoured to have taken up the position as Chair of the Cork branch of the Marketing Institute.

Aside from my day job at Poppulo, as the main point of contact for our MII Cork committee my day could comprise of anything from holding committee meetings to brainstorm our next events, booking venues, catering and AV, securing sponsors and speakers. Communicating with our PR and social partners (Hopkins Communications and Zone Digital) on our campaigns and with our printing partners (B2B Print and B2B Signs) on signage, name badges etc. I would liaise with our print and radio sponsors (The Evening Echo and Cork’s 96FM and C103) on the advertising or with our hotel partner (Clayton Hotel Cork City) on booking in our speakers for overnights. It’s such a fun role and I’m grateful to have it in order to raise MII Cork’s profile as well as my own and Poppulo’s profile.      

With that, our next Marketing Institute event in Cork on 14th November, “What’s in a name”, will feature Poppulo’s Vice President of Marketing, Mairead Maher, who will outline the strategic thinking that led to the decision to rebrand from Newsweaver to Poppulo earlier this year, and how it was so much more than a name change. Booking will be open soon at www.mii.ie and early registration advised as it’s sure to be another sell out event.

 

MII:  To whom do you look for professional inspiration in your role?

M.M: It may sound cliché but our CEO Andrew O’ Shaughnessy. Poppulo has gone through major growth over recent years with large expansion both in our Cork and Boston offices, with many new hires. It’s true that a company’s culture comes from the top down. Even with an employee number of over 160 now, Andrew has always taken time to organise individual meetings with each new hire to welcome to the company. As a speaker, at our annual client conferences and our monthly company presentations I take great inspiration from Andrew’s passionate presentations looking at the growth and future of the company and employee recognition. Andrew has been very supportive of my involvement with the Marketing Institute also and has passed on some really great advice for my year ahead.

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