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Posted By Encendo.co,
Monday 7 December 2015
Updated: Wednesday 10 February 2016
It’s crazy how every day brings its own list of tasks, challenges, and opportunities. You come in with a list, and end with a bigger list.
It’s easy in all this organised mayhem to not find the time to know what is happening with your digital marketing, and that is why weekly digital marketing meetings are very important.
Whether you have your own in-house team or working with a digital agency it is important to know what you are spending your money on, the results you are getting, and what should be the next actions.
Weekly digital marketing meetings help you keep track of live campaigns and their performance, but also potential new ideas and campaigns that have been brought to the table, and it’s a great opportunity to decide on HPOAs (High Payoff Activities) with all of the stakeholders present.
Weekly meetings should be driven by numbers and figures. I find the monthly meetings are good for sales and performance numbers, overall campaigns, and a great time to also include new ideas and initiatives, and go a little crazy.
SHARP AND TO THE POINT
The meeting should be sharp and to the point. 30 minutes to an hour should be more than long enough.
Your team should come prepared for the meeting. They should know what numbers they are accountable for and have them to hand. You will know if they harvested the numbers last-minute because when you dig deeper they won’t know why those numbers happened – they just know the numbers. A natural conversation around the numbers tends to show they live, breathe, eat the numbers.
KEEP IT MACRO
Focus on the macro stuff. How posts get put up, emails get sent out and so on is the micro-management stuff that should be left to your line manager or agency. If these things are being done right the results will come, if not then they won’t – this can be your measure for if the micro tasks are being done. You can delve more into this in your more in-depth monthly meeting.
KEY CAMPAIGN KPIS
Talk about the campaigns in progress or just finished. There are a lot of figures and KPIs you can get burdened with, but the main ones you should ask about are :
What was my reach versus my universe (am I reaching enough of the audience I want to reach)
What was my CTR / ER (engagement rates) in percentages (is the campaign engaging the audience)
What were my costs per engagement (am I keeping costs under control and within agreed margins)
What is my overall cost of the campaign (is it within budget? If we have gone over budget has this been effective for me to do so – for example if I spend another €1k will I keep getting the results)
What is my ROI – particularly in e-commerce campaigns
There are of course many others, but I feel if you have these in hand it covers the main drivers – most other numbers feed into these somehow.
FUTURE IDEAS AND PLANS
Look at future ideas and plans. If you are using a HPOA framework then only talk about those which are highest priority. You want to know the short to medium term at these meetings.
Listen to what your team is saying. Make sure answers match the question being asked, or the numbers relate to a particular campaign action. People find it difficult to answer with numbers – sometimes because they feel they are too transparent and they might be scared of showing a weakness or failure in the campaign, or sometimes because they actually don’t know the numbers. Always encourage transparency with numbers, and demonstrate that the team is in this together. The number is not there to show a personal failure but for the team to help make it a success.
SENSE OF URGENCY
Feed a sense of urgency into a meeting. Successful campaigns happen with planning, but often fail because they don’t happen soon enough. If actions are missed one week it could be a whole week before you know whether they get done again. The weeks, as you know, can fly by. Words like “waiting for a response …”, “I emailed them …”, “Getting the material together …” normally means they forgot about it and have not really driven that action. Find out what resources they need to make this happen – it could be beyond their capabilities, or they might need support to free up some time.
It is very important that agendas and action plans are recorded and formalised. Often there are some great conversations within meetings but when people walk away you can find that accountabilities for those jobs are vague and nothing will get done.
This article was originally published onEncendo.co.
Posted By KanterMedia,
Monday 7 December 2015
Updated: Wednesday 10 February 2016
In today’s intensely competitive global market, in which business transformations and communication strategies are closely linked, communications professionals are taking greater responsibility for their organisation’s brand and reputation.
In a 24/7 media environment, protecting reputation is now clearly a top priority for companies, meaning communications professionals must dedicate part of their role to monitoring their reputation online.
Brand building has also become increasingly relevant as corporate communications functions integrate more and more with marketing functions. Communications pros have broader responsibilities – positioning their company across all audiences (including clients) and managing and monitoring messaging through a variety of channels and media, both offline and online.
In these circumstances, today’s communications pros must expand the scope of their media monitoring and analysis activities. What will be their focus in this field over the coming years? Let’s now look at 5 of their core media monitoring tasks…
Posted By iProspect,
Monday 16 November 2015
Updated: Wednesday 10 February 2016
Some marketers use a solid SEO strategy to justify not bidding on their brands for paid search ads. Are these affordable and flexible ads really a waste of money?
As a PPC Manager I have heard many times: “why should I spend money on ads when searchers can click on my organic link for free?” or “but it won’t generate any new customers since they were already looking for my brand.” In fairness, it does sound logical. However, in my humble opinion, this is an oversight of the value that branded PPC ads can provide.
And here is why;
LOW RISK, HIGH REWARD
Spend on these types of ads is minimal and the return is always positive. Branded clicks tend to be the cheapest clicks you’ll get since the CTR and Quality Score will be extremely high due to the fact that people are already searching for your company.
Bidding on your brand terms ensures you’re ranking on the top of the page. It also helps you own more of the search results page and pushes any competitors further down the page, sometimes shutting them out completely. So why not to double your visibility to searchers by showing up twice on one SERP.
Also, organic listings limit your flexibility to express yourself in the SERPs. After all, there is only so much you can do with meta tags. Brand paid ads give you a lot more control, allowing you to create specific messaging to grab searchers attention and encourage click-throughs.
SEARCH TERM MINING
If you work with Google Analytics you know the “not provided” very well which has seriously limited marketers from knowing which organic search queries lead searchers to the website.
Fortunately, these search terms are still available for AdWords advertisers. Running ads for branded terms is a good way to do search term mining to see what other modifiers searchers are including when they’re looking for your site (i.e.: top products, locations, etc.). Using this info, you can tailor ads to best serve what the customer are looking for.
Failure to secure a paid ad on your brand name could lead to a situation where your plain old organic listing is preceded by a competitor’s eye-catching ad.You wouldn’t like that,would you?
Sadly it is becoming common to bid on your competitors’ brand terms to hijack their traffic (and unfortunately it is not possible to trademark keywords). So do bid on your brand name and be at the top of the pile, where you belong!
HIGHER TOTAL CLICK YIELD
Paid ads do increase the total amount of clicks. In 2011, Google released a Search Ads Pause research study which showed that on average, 50% of the ad clicks that occurred with a top rank organic result are incremental, i.e, they would not be recovered organically if the ad campaign is paused.
The number is even higher if the organic result isn’t ranking at the top of the search results. Google has shown below the affect stopping PPC can have on organic traffic.
Now, imagine half of your brand ad clicks and conversions going to someone else. This point is usually enough for me to decide to continue with brand search.
As a marketer you probably already pay to have your brand visible to customers: in newspaper ads, via TV or radio commercials or by putting print ads in magazines. Have you ever figured out what the cost per conversion is for that media?
The return on investment from the paid branded keywords is exceptionally high. I’m positive that you are unlikely to find a less expensive cost per acquisition (CPA) anywhere else, unless it’s word of mouth. So if you care about profit, why wouldn’t you pay for the most profitable conversion you could?
That’s my story! I accept that some marketers don’t want to cannibalize organic (free) clicks and they want to focus PPC spend on more competitive, generic keywords. I’ll however stand by bidding on brand terms as a solid strategy. Because if I asked you to invest a euro and told you you’d get 100 back, would you do it?
This article was originally published, from an Account Manager’s perspective, on Iprospect.com.
Posted By Sumi Nadarajah, Partner & European Trade Mark Attorney, FRKelly,
Tuesday 10 November 2015
Updated: Tuesday 9 February 2016
Establishing a strong brand is pivotal to the success of any business. Protecting that brand is equally important. Yet many entrepreneurs and their advisors overlook an important first step in securing their brand: Trade Marks.
Intellectual property (IP) has become one of the most important resources in the 21st century. It’s now an accepted fact that, just like financial capital or commodities or labour, IP is more than an economic asset – it also forms the basis of a global market.
The global IP market has become a major contributor to wealth and value creation worldwide. It serves to protect the interests of a hugely diverse group from individual inventors toiling in their garages to large corporate enterprises such as Coca Cola, Calvin Klein, etc.
Brand Managers are beginning to recognise that IP is an intangible asset and similar to real property – itcan be bought and sold. They need to be cognisant that their IP strategy should be integrated with their business strategy – and the importance of protecting and acquiring IP as needed when entering new markets.
The terms “brand” or “brand name” are interchangeable with Trade Mark – the term used in legal circles. Of course, a product brand or a corporate brand is a much larger concept than a mere trade mark, as building a strong brand and establishing the brand equity of a business is a bigger challenge than choosing, registering, or maintaining one or more trademarks. However, the ultimate success of a brand is also judged in terms of the total value derived by the customer from the product to which it relates.
In today’s world, brand owners face the additional challenge of protecting their online brand presence, company reputation and digital assets- all of which is of fundamental importance to business success. An online brand presence is the most valuable asset to startup companies, for instance and requires thorough and continuous protection services. The digital landscape has allowed businesses to scale and grow at an unprecedented rate. However, as these brands continues to expand its global reach, the digital assets are subject to increased online threats that can ultimately damage the brand equity, reputation and integrity.
In an ideal world, brand owners and managers should ensure that they address all of the following as part of any marketing program:-
Appreciating the basics of Trade Mark law when devising the brand;
Conducting thorough checks to ensure that the proposed brand does not infringethe IP rights of their competitors. Here, it is advisable to conduct trade mark searches before commercializing products and services.
Seeking to register the brand at the very start of any marketing process in order to take full advantage of the corresponding IP rights while undertaking advertising and other promotional activities.
Ensuring that the IP rights are protected or mentioned in any advertisements and other promotional activities.
Establishling an effective monitoring service to detect any infringement of their IP rights as this could be damaging to their business’s profits or reputation. IP rights allow you to challenge unauthorized copying, imitation and other kinds of infringement. There are laws which also provide protection against unfair competition, such as false allegations aimed at discrediting your products or services, allegations aimed at misleading the public as to the characteristics of your products and services and acts which aim at creating confusion with your products and services.
Brand owners and managers would benefit greatly from getting to grips with the advantages of legally protecting their brand and the pitfalls to avoid when devising the brand..
The purchasing decisions of consumers are constantly influenced by trade marks. As a brand owner or marketeer, it is imperative to have a solid understanding of why trade marks are so important to effective commerce.
Interested in learning more about IP? The Marketing Institute is holding an upcoming breakfast event covering Brand Protection and what you need to know about IP. More details are available here.
This article was written by Sumi Nadarajah, Partner & European Trade Mark Attorney, FRKelly.
Involved in the full spectrum of intellectual property law, Sumi counsels foreign and domestic clients in the selection and creation of effective company trade marks to enhance brand recognition and awareness, while also protecting a company’s marketplace position. She coordinates the worldwide IP portfolios of a number of leading Irish companies and also represents the trade mark interests of a broad range of SMEs and private individuals, specialising in the food and beverage and packaging sectors. Sumi has significant experience in domain name matters and her technical expertise extends to registered designs in addition to trade marks. Sumi is also periodically published in Lexology, World Trade Mark Review and various publications within the retail sector in Ireland. She currently chairs the Copyright & Designs Committee of the Association of Patents and Trade Mark Attorneys (APTMA) in Ireland and is also a member of the International Trademark Association, currently sitting on INTA`s European Anti-Counterfeiting Committee.